Chapter 8 Synopsis
Connectors Create an Experience Everyone Enjoys
What words would you choose to describe the best communicators who have connected well with you? Entertaining? Energetic? Funny? Maybe if you gave it some time, you could produce a long list of attributes. Now think about the communicators you don’t care for, the ones who were unable [...]

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Chapter 7 Synopsis
Connectors Do the Difficult Work of Keeping It Simple
A few years ago, I was being interviewed on a television talk show. The host held up a couple of my books and said, “John, I’ve read several of your books and they are all so simple.” His tone of voice, body language, and mannerisms [...]

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Chapter 6 Synopsis
Connectors Connect on Common Ground
If I had to pick a first rule of communication—the one practice above all others that opens the door to connection with others—it would be to look for common ground. That rule applies whether you’re resolving conflict with your spouse, teaching a child, negotiating a deal, selling a product, [...]

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Chapter 5 Synopsis

Connecting is More Skill than Natural Talent
I want to tell you a story that will help you understand how bad I was as a communicator when I started out. I think it’s the kind of thing that can give anyone hope.
While I was in college studying for the ministry, it was common [...]

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